Refund policy

Refund Policy

About our refund & return policy

If you are not entirely satisfied with your purchase, please contact us within 30 days of the receipt of the item, we will process your return/exchange request.

You must contact us by email or Tawk.to chat service to advise that you are returning your item at first, please do not send items back without having written confirmation of the acceptance of your return.

Return & Exchange Conditions

  1. Returns can only be accepted if contact is made within 30 days of the purchase date. Return without authorization will not be accepted.
  2. Returned items must be in the same condition with all packaging (internal and external), accessories, manuals and in their original packaging and accompanied by the original sales invoice.
  3. When returning or exchanging items, you must use a shipping method providing tracking information.

Exceptions

  1. Clearance sale products are non-refundable.
  2. Gifts cannot be returned or exchanged.
  3. Damage/Lost caused by customers is non-refundable.
  4. Items that have signs of visible wear or use are are non-refundable.

Return Process

1. Initiate a return

Email us at contact@bcantrampolines.com with your following information, wait for our Customer Support team to review your request and contact you within 3 working days

  • Order Number
  • Reason for return
  • Photos and/or videos of the items

2. Ship the item back

If your return is accepted, we’ll send you the return address, as well as instructions on how and where to send your package.

Please send your return/exchange in a shipping method providing tracking information and a signature since we will not be responsible for lost return/exchange.

Note: Items returned without authorization will not be accepted

3. Refund or exchange

After we receive your return/exchange, we will inspect the item in 3-5 working days and then provide a replacement for an exchange or issue a refund.

Return Charge

If the return is due to our problems (incorrect products, or quality problems of products), we will provide a full refund.

If the return is due to the buyer’s problem (don’t like/want the item, or order a wrong product/size), the buyer should pay the freight.

No restocking fee is to be charged to the consumers for the return of a product.

Refunds Process

If you are approved, the refund will be provided to the original method of payment within 2-3 working days.

If you haven’t received the refund within 2-3 working days, please check your bank account again. Then contact your bank or credit card company. It may take some time before a refund is officially posted.

If you’ve done all of this and you still have not received your refund, please contact us at contact@bcantrampolines.com .

Order Cancellations

NOTE: If you need to cancel your order, please contact us in time

If your payment is finished and the parcel is not shipped out, you can cancel your order before your item’s delivery.

Orders can't be canceled once the parcel is shipped out.